We offer free shipping on all orders, no minimum spend required.

For UK orders, delivery usually takes 1–2 business days after dispatch. International orders can take 3–7 business days, depending on your location and customs clearance.

We ship all orders using Royal Mail Tracked services, and you’ll receive a tracking number as soon as your order is dispatched. If you’d prefer a different courier, feel free to get in touch and we’ll do our best to accommodate.

Yes, we ship worldwide to most international destinations. However, please note that customs processing times and import regulations vary by country. While many parcels arrive without any delays, some may be held for inspection or subject to import duties or local taxes, which are the responsibility of the recipient.

All orders are shipped via Royal Mail with tracking number.

If you’re ordering for a special occasion or gifting deadline, please leave a note at checkout, we’ll do our best to prioritise your order and dispatch it as quickly as possible.

Yes! Please check Royal Mail tracking page.

Yes, we do! Just leave a note at checkout, and we’ll have your order ready for collection at our Portobello Road stall, open every Saturday from 9am to 5pm. For more information please check here.

Yes, absolutely. If you have a preferred delivery date, please let us know after placing your order. We’ll do our best to prepare and dispatch your item in time to meet your request.

We aim to prepare your order within 1 business day. Once it’s ready, we’ll send you a photo of the engraved product for your approval. As soon as we receive your confirmation, we’ll dispatch your item.

If you’re not fully satisfied, you can return personalised or non-personalised items within 14 days of receiving them. Please contact us to arrange a return or exchange.

Yes, we accept returns or exchanges on personalised items, as long as you contact us within 14 days of delivery. The item must be returned in its original condition. Please note that return shipping may apply unless the item arrived damaged or incorrect.

Please contact us within 14 days of receiving your order with a photo of the issue. We’ll arrange a replacement or refund right away.

UK Orders:

Customers are responsible for paying the return postage cost. Returns must be sent via Royal Mail with tracking. 

International Orders: 

Customers are responsible for paying the return postage cost.

• If your order arrived via DHL, please return the item via DHL Express with tracking.

• If your order was delivered via your local postal service (e.g. USPS, Canada Post, La Poste), please return the item using the same government postal service with tracking, as they work directly with Royal Mail in the UK.

Once the item dispatched, please email the tracking number to info@dollondco.com. 

Please note: any customs clearance charges when returning the item to the UK will be deducted from your refund.

Once we receive the returned item, your refund will be processed within 1 working day.

Returns Address:

Dollond London LTD
Magenta Self Storage
16 Stirling Road
W3 8DJ
London
UK

Please email us at info@dollond.com with your order number and let us know tracking number of the parcel.

Refunds are processed within 1 business days of receiving the returned item. It may take a few extra days to appear on your statement, depending on your bank or payment method.

Yes, just bring your item back to the stall on any Saturday, or contact us by email and we’ll guide you through the process.

We accept all major debit and credit cards, including Visa, Mastercard, Paypal, American Express, and Maestro. You can also pay using Apple Pay, Google Pay, and Shop Pay for a faster checkout experience.

Our website is powered by Shopify and uses industry standard SSL encryption to keep your information safe. All payments are securely processed through Shopify’s encrypted checkout system, ensuring your details remain private and protected.

We only accept online payments placed directly through our website.

Yes, once your payment is successful, you’ll receive a confirmation email with your order details.

You can easily place an order by selecting your item, choosing your engraving preferences, and adding it to your cart. At checkout, fill in your details and complete your purchase using our secure payment system.

We work quickly to get orders ready, especially personalised ones. If you need to make a change or cancel, please contact us as soon as possible.

No, you don’t need an account to order. You can check out as a guest, but creating an account makes it easier to track orders, save your preferences, and reorder in the future.