Terms & Conditions

Terms & Conditions

Welcome to Dollond & Co. Please read these Terms and Conditions carefully before using our website. By accessing or placing an order, you agree to the terms outlined below.

1. Company Information

Company Name: Dollond London Ltd

Company Number: 16246403

Registered Office Address: Unit Da2 Sutherland House, 43 Sutherland Road, London, England, E17 6BU 

Email Address: info@dollondco.com

Business Phone Number: +44 7407480919

2. Products & Personalisation

We specialise in customised and non-customised items including compasses, pocket watches, desk clocks, and maritime themed gift items.


For personalised items:

  • We will contact you via email with a design proof or engraving confirmation before production.

  • Please ensure your contact details are correct and check your spam folder for messages.

  • Double check all spelling, dates, and engraving details before confirming. We are not responsible for errors provided by the customer.

3. Orders & Payment

  • All prices are in GBP and include VAT where applicable.

  • Payments are securely processed via Shopify Payments or other available gateways.

  • Orders are confirmed once payment is successfully received.

4. Shipping

  • All orders are dispatched with Royal Mail and include tracking.

  • UK Orders: Delivered within 1–3 business days.

  • International Orders: Delivered within 3–7 business days, depending on the destination.

  • Please note that delivery times are estimates and may be affected by customs or seasonal delays.

5. Returns & Refunds

  • Returns are accepted within 14 days for both personalised and non-personalised items.

  • We provide a prepaid return label via QR code. A £4 postage fee will be deducted from your refund.

  • Refunds are processed within 1 working day of receiving the returned item.

To request a return, email us at info@dollondco.com with your order number and reason for return.

6. Wholesale

Wholesale options are available. Please get in touch at info@dollondco.com to discuss terms and pricing.

7. Intellectual Property

All product designs, images, and content on this website are the property of Dollond & Co. and may not be used or reproduced without written permission.

8. Contact

If you have any questions, concerns, or issues, please contact us at info@dollondco.com