Refund policy
We accept returns within 14 days for both personalised and non-personalised items.
To initiate a return, please contact us by email with your order number and tracking number of the parcel.
UK Orders:
Customers are responsible for paying the return postage cost. Returns must be sent via Royal Mail with tracking.
International Orders:
Customers are responsible for paying the return postage cost. Returns must be sent via Royal Mail with tracking.
International Orders:
Customers are responsible for paying the return postage cost.
• If your order arrived via DHL, please return the item via DHL Express.
• If your order was delivered via your local postal service (e.g. USPS, Canada Post, La Poste), please return the item using the same government postal service with tracking, as they work directly with Royal Mail in the UK.
Once the item dispatched, please email the tracking number to info@dollondco.com.
Once the item dispatched, please email the tracking number to info@dollondco.com.
Please note: any customs clearance charges when returning the item to the UK will be deducted from your refund.
Returns Address:
Dollond London LTD
Magenta Self Storage
16 Stirling Road
W3 8DJ
London
UK