Shipping policy

We deliver throughout the United Kingdom and to international destinations. All orders are shipped using a tracked delivery service.

Please read the information below before placing your order.

Quick Delivery Information

• Free standard delivery on all UK orders

• UK express delivery available through DHL

• Standard international delivery: £15

• Free standard international delivery on orders over £200

• International express delivery available through DHL

• Tracking provided for every order

• Customs duties may apply to international orders

The delivery options, prices and estimates displayed at checkout will apply to your order.

Processing and Dispatch Times

Most in-stock, non-personalised orders are dispatched within one working day.

Personalised, engraved or custom-made products may require additional production time. The estimated production time will be shown on the product page or confirmed after your order is placed.

Where a design proof or engraving mock-up is required, production will begin after you approve the design. Delays in approving a design may affect the estimated dispatch date.

Working days are Monday to Friday, excluding UK bank holidays.

Please remember that production time and delivery time are separate:

• Production time is the time required to prepare or personalise your order.

• Delivery time begins after your order has been dispatched.

UK Standard Delivery

• Free on all UK orders

• Sent using Royal Mail Tracked 24

• Estimated delivery: 2–3 working days after dispatch

• Tracking details will be provided after dispatch

Royal Mail delivery times are estimates and are not guaranteed.

UK Express Delivery

DHL Express delivery is available for £18.

• Estimated delivery: 1–2 working days after dispatch

• Tracking details will be provided after dispatch

Please contact us before ordering if you require an item by a specific date, particularly when ordering a personalised or custom-made product.

International Standard Delivery

We offer tracked international delivery to the destinations available at checkout.

• Standard international delivery: £15

• Free standard international delivery on orders over £200

• Sent using Royal Mail International Tracked

• Estimated delivery: 3–10 working days after dispatch

• Tracking provided for every order

Delivery times vary depending on the destination and local customs procedures.

Free international delivery applies to the standard delivery service only. Express delivery remains chargeable.

International Express Delivery

DHL Express international delivery is available for £45.

• Estimated delivery: 1–5 working days after dispatch

• Tracking provided after dispatch

• Delivery times depend on the destination and customs processing

If you would prefer another courier, such as UPS or FedEx, please contact us before placing your order. Additional delivery charges may apply.

Tracking Your Order

Once your order has been dispatched, we will send your tracking information using the contact details provided with your order.

Tracking may take up to 24 hours to update after the shipping label has been created.

You can also track your order through the Track My Order page on our website.

If you have not received your tracking information, please check your spam or junk email folder before contacting us.

Customs Duties and Import Taxes

International orders may be subject to:

• Import VAT

• Customs duties

• Brokerage charges

• Customs-clearance fees

• Other local taxes or handling charges

Unless we clearly state that these charges are included, all customs duties, import taxes and related fees are the responsibility of the recipient.

These charges are determined by the authorities in the destination country. We cannot control or predict the amount charged.

If duties and taxes have been collected at checkout or your order has been sent with duties paid, this will be clearly stated in your order information.

Customs Delays

International parcels may be inspected or held by customs. Customs processing can take anywhere from a few days to several weeks.

Unfortunately, we cannot control customs inspections or clearance times. A customs delay does not mean that the parcel has been lost.

Customers are responsible for responding promptly to any requests for information or payment from the courier or local customs authority.

Refused or Uncollected International Parcels

If a recipient:

• Refuses to accept the parcel

• Does not pay the required customs charges

• Does not provide information requested by customs

• Fails to collect the parcel

• Provides an incorrect or incomplete delivery address

the courier may return the parcel to us.

Once the parcel has been returned and inspected, we will calculate any refund that may be due. Where permitted by law, we may deduct the actual costs incurred, including:

• Original postage costs

• Return postage costs

• Customs duties charged to us

• Customs-clearance or brokerage fees

• Courier handling charges

Refunds cannot normally be processed until the parcel has been returned to us.

These deductions will not apply where the return was caused by an incorrect, faulty or damaged item, or by an error on our part.

Personalised or custom-made products remain subject to the conditions explained in our Returns Policy.

International Returns

Before returning an international order, please contact us for return instructions.

The parcel should be:

• Sent using a tracked delivery service

• Clearly marked as “Returned Goods” on the customs declaration

• Packaged securely to prevent damage

• Returned with the order number or customer details included

Where permitted by law, any customs duties, import charges, clearance fees or carrier costs charged to us because of an incorrectly declared return may be deducted from the refund.

This does not apply to faulty, damaged or incorrect products, or where we have made an error.

Please see our Returns Policy for complete information about return eligibility and refund conditions.

Incorrect or Incomplete Delivery Addresses

Please check your delivery address carefully before completing your order.

Contact us immediately if you notice an error. We will try to update the address, but we cannot guarantee that changes will be possible once production or dispatch has begun.

If an order is returned because the address supplied was incorrect or incomplete, additional postage may be required before we can send it again.

Where permitted by law, any actual return or redelivery costs may be deducted from a refund.

Delivery Attempts and Collection

The courier may leave the parcel in a safe place, deliver it to a neighbour or take it to a local collection point, depending on the service and local delivery arrangements.

It is the customer’s responsibility to monitor the tracking and collect the parcel within the courier’s stated timeframe.

Please contact the courier directly if you need to rearrange delivery or collection.

Delayed or Missing Parcels

Delivery dates are estimates and may be affected by:

• Customs inspections

• Severe weather

• Public holidays

• Strikes or industrial action

• Transport disruptions

• Incorrect address details

• Events outside our reasonable control

If your tracking has not updated or your parcel is significantly delayed, please contact us. We will investigate the shipment with the courier.

Couriers may require an investigation period before they officially declare a parcel lost. If the parcel is confirmed as lost, we will offer an appropriate replacement or refund in accordance with your legal rights.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible—preferably within 48 hours of delivery.

Please retain all packaging and provide:

• Photographs of the damaged product

• Photographs of the external packaging

• A photograph of the shipping label

• Your order number

• A brief description of the problem

We will review the damage and arrange an appropriate solution. This may include a replacement, repair or refund.

Reporting damage after 48 hours does not affect your statutory rights.

Orders Required by a Specific Date

If you need your order for a birthday, wedding, anniversary, retirement or another important occasion, please contact us before ordering.

We will advise whether your requested date appears achievable and whether an express delivery service is recommended.

Delivery estimates are not guaranteed unless we have specifically confirmed a guaranteed date in writing.

Cancelling Before Dispatch

Please contact us as quickly as possible if you wish to cancel or change your order.

We may be unable to cancel an order if:

• It has already been dispatched

• Personalisation or engraving has started

• A custom-made product has entered production

Please see our Returns Policy and Terms and Conditions for complete cancellation information.

Responsibility for Your Order

We remain responsible for your order until it is delivered to you or to another person nominated by you.

An exception may apply if you independently arrange a delivery carrier that was not offered by us.

Nothing in this Shipping and Delivery Policy affects your statutory consumer rights.

Contact Us

If you have any questions about dispatch, tracking or delivery, please contact us through our website.

You can also contact our customer service team through WhatsApp:

+44 7407 480919

Please include your order number so we can assist you more quickly.